lucy in the sky customer service number

lucy in the sky customer service number

Note that supports live chat. Hi Cadence! Gain trust and grow your business with customer reviews. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! We do state it to be transparent prior to ordering. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. This location is available for in-person pickups, and all pieces on display are available for purchase. It goes against our guidelines to offer incentives for reviews. We're so sorry to hear about all the issues with your order. This Lucy in the Sky bodycon dress is also available in 24 different styles and shades, so you have lots of options to choose from. They claim you can return clothing for a store credit. Please email us at resolution@lucyinthesky.email if anything else.-Kate. Here are 8 tips for writing great reviews. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. I want to make sure that we find a resolution. To make up for the issues, they offered store credit both times I had issues, and the problem ended up being solve. I was assisted by Merry who was very efficient was able to provide me with the status of the order really quickly. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Their projects are not good quality at all. They request that you include your order ID in your message if you're contacting them regarding a specific order. Absolutely not. Thanks for your feedback. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. I ordered a dress on October 2,2019 and still not dress. There is no phone number and the chat has been disabled. Shop thousands of other styles on our virtual catalogs and have them delivered to the shop within 24 hours, all while enjoying refreshments and exclusive extras. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. A store credit is automatically applied to an account attached to the email used for an order. She was patient with me as I went to find my receipts and was super quick and kind. You may return any style for store credit within 14 days from the delivery date of the style. Thanks for your feedback. Faq - Lucy in The Sky All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Lucy in the Sky - Contacts, Employees, Board Members - Crunchbase Designed in Los Angeles - New Arrivals Weekly. After a lot trying, the straps were finally moved up but slid right down. Go to our site to chat with our support team or email us at support@lucy.co! They were really quick to help me with any questions and find the best course of action from there. Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 CEO Travis Barker Revenue $15.5 M Employees 74 Founded 2012 Funding History Lucy In The SKY raised a total of $150 K in funding over 1 rounds. But when you find out how terrible the quality of their items are, the store credit is meaningless and you'll be left feeling robbed. We have Live Chat and Email available for any questions or concerns. Hi Lexi! You can also reach via their contact phone number: 213-278-0968. The latest review. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. You must not establish a link from any website that is not owned by you. Honestly, more hassle than its worth, Hi Emilu!Thanks for your feedback. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. She helped me get my credit in just a few minutes. The stated ship times cannot be altered with the delivery method. Absolutely terrible customer service. No purchases necessary. For further information, please visithttps://help.afterpay.com/hc/en-au/. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. I had a very bad experience with the dresses. All rights reserved. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. All orders are subject to availability and confirmation of the order price. Tip for consumers:Cannot get a refund, only store credit. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. For being an online only store their refund policy is a rip off. Lucy In The Sky Order Tracking 2023 We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. No fees to restock which I appreciated. Thanks for your feedback. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Please email us at resolution@lucyinthesky.email so we can further assist you. This site promises to ship an item by a certain date. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I reached out to get an update on this dress and they want to cancel the order. - Verify the shipping address provided - if there is an error, you would need to reach out to FedEx Cross Border or FedEx to see if it is possible to update your address. Free Shipping Worldwide, over US$50. As a matter of policy, BBB does not endorse any product, service or business. 1200 Wall Street, Floor 2 Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Considering this company sucks, I will never order from them again so now Im out $60! We also ensure all reviews are published without moderation. We'll send Daniella your love! Complaints for Lucy In The Sky, Inc - Better Business Bureau . Any currency conversion are for reference purposes only. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Live Chat is available 24/7 on their website. Date of experience: April 20, 2023. We can always process the return sooner if you let us know it has been scanned by the post office. SharePrint If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. You can also contact through their social media pages. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Free Shipping On Orders Over $75 Irena Chiffon Ruffle Dress in Blue $ 70 Macey Foiled Foiled Corset Strapless Dress in Turquoise $ 90 Trona Crochet Off Shoulder Two Piece Skirt Set in Beige $ 75 Rainbow Crochet Skirt $ 40 Elowen Ruffle Maxi Dress in Pink $ 90 Aliah Sequin Puff Wrap Dress in White $ 80 False advertising I would rather buy from Walmart. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. As soon as you place the order, it is processing on our end. Check out our latest new arrivals, contact customer service, generate return labels. Thanks for your feedback. If we are unable to contact you we will treat the order as cancelled. She checked on the return and gave me quick updates on its return status and refund. Please help the community by sharing any additional tips for contacting here in the comments. https://www.lucyinthesky.com/shop/index.php?route=account/login. If you need your dress for a specific date you might want to find a different one. They're all photographed wearing size Small. BEWARE. Your return will be processed within 10 business days of us receiving it - you will receive the store credit code in your email. They just keep everyone's money, don't send anything. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. You can also visit this article for more information on getting support! LUCY IN THE SKY contact information? Knoji If I do not get a refund, I will be disputing the charge on my credit card! You can also reach via their contact phone number: 213-278-0968 Additionally, additional information can be found on customer service page and FAQ page. We're so sorry to hear that you have not received your refund yet. Please email us at resolution@lucyinthesky.email if anything else.-Kate. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Hi Lisa!Thanks for your feedback. You can chat with an agent on their live chat support page. 1051 Westwood Blvd, Los Angeles, CA Twice now, I have not received an order or refund. Lucy In The Sky, Inc Complaints(current page) Is this Your Business? This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. LUCY IN THE SKY Help Centre. The person who helped me was Rhea C and she was able to give me a refund on my order right away. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Belle R. Provided me with outstanding service. Thanks for your feedback. It is currently October 13th and I still have not even received a tracking number. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Hi Bailey! www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They have horrible customer service and cannot call because it's a bogus phone number. Free FedEx Shipping, over US$75. Glad that our Customer Service was able to help with your returns! Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. You would have received multiple shipping notifications if this is the case. We're so glad we were able to assist you with your return! All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. It is a no for me. Really horrible place. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. , over 6 weeks. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Well guide you through the process. BBB Business Profiles are subject to change at any time. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. We may from time to time include third party links on our Website. Hi Kaylyn! In the case of any change-of-mind or sizing issues, we offer store credit. Incredibly scammy and misleading. Verification can help ensure real people write reviews about real companies. Customer FAQs. I sent her a picture of what I wanted and she found the exact dress! Tip for consumers:Pay attention to shipping times. The dress did not fit correctly and they will only give you credit no refund. www.lucyinthesky.com retains the right to refuse any request made by you. We want to make sure that this is resolved. For . In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Lucy in the Sky Reviews - 1,146 Reviews of Lucyinthesky.com - Sitejabber It has been over 3 weeks and I have not been refunded. Had a great experience working with Jeselle D. on a return. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Shop now at www.lucyinthesky.com, To learn more about reviews and trust on sitejabber.com, visit our. They weren't rude per se, but they were deeply unhelpful. English (US) . This business is in an industry that may require professional licensing, bonding or registration. Which is fine now its a month later and still waiting for the second dress and they tell me it wont be shipped until the beginning of June. I received a defective dress. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Yet Lucy in the Sky refuses to give a refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Lucy in the Sky Dresses Review - Must Read This Before Buying Why just give your money to a site without the opportunity to try and return an item? You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Any orders cancelled within 14 days of being placed can be cancelled for store credit. And they don't offer refunds, only store credit so you can order more poorly made items. About Lucy in the Sky has 2 current employee profiles, including Founder victor sayeg. Lucy in the Sky Reviews 7,338 Great 4.1 VERIFIED COMPANY lucyinthesky.com Visit this website JA Jalene US Sep. 6, 2017 Would Recommend Date of experience: September 07, 2017 FF Frankee Funicelli 1 US Sep. 6, 2017 Great clothes Great clothes, and great quality! Maria D Made my experience good she was very helpful and answered all of my questions no problem and was over all very friendly. Note that supports live chat. After a lot trying, the straps were finally moved up but slid right down. Made and Designed in Los Angeles - New Arrivals Weekly. Thanks for your feedback. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Not including processing time, estimated delivery time for international orders is 7 to 14 business days, (not including any potential customs delays or remote locations). You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Useful. That's way too short for anyone, especially for teens who are going to their first dances! Hi Lily, Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Please email us at resolution@lucyinthesky.email so we can better assist you! We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

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