fragrancex customer service email
Ordered some cologne. See whats next for your full-featured call center. FrangranceX have done nothing but tell me theyre looking into it. Learn more about the many benefits of intelligent cloud-based capabilities for the contact center through this infographic from IDC sponsored by Avaya. FragranceX has received numerous consumer complaints regarding their customer service. I have my ups and downs with your company. We looked up FragranceX and found that the website is receiving a high amount of traffic. I asked them a simple question: "Is the coupon valid in Canada, even though it's showing on your website?" We appreciate your support and are thrilled to hear that you had a great experience with us. I just hope this billing mishap doesn't happen to anyone else in the future. However, I did have a bit of a frustrating experience with my most recent order. Highly recommend this site for your fragrance needs. (depends on if it was domestic or international? Thanks! Asked FragranceX for a refund and was told there would be a $34-35 charge. Review the terms and policies associated with Avaya software and services. Vicksburg city officials have hired a Georgia company to examine how city employees deal with the public and improve customer service. Ive been fighting this for months. So far the scents here seem really awesome and I can't wait to try them out. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Ranked great on Trustpilot, with 20k customer reviews, over 80% of them are favorable. This has, however, left a bad taste! Illegitimate companies arent this transparent. To my surprise, I never received a response to my email. Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more. BBB is here to help. Love this company and I'm getting ready to put another order in. How has this company got a 4star rating AVOID AT ALL COST. And you might even find a sticker on the bottle indicating that its a tester. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Access a full range of information and assistance for your Avaya solution. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Discounted price sucked me in to buy more than I intended but perfect timing for Christmas gifts. Hello Mariaan, After a month of pestering them through email with no resolution Ive claimed it back through the bank as Ive lost all patience. Trust me, your wallet and your nerves will thank you. As a bargain hunter at heart, I was excited about the prospect of saving some money. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If your favorite celebrity has released a fragrance, you can probably find it on FragranceX along with many name brand classics, like Christian Diors Poison. Performance & security by Cloudflare. And then there are the horror stories of people whove purchased fragrances from websites like Ebay or Alibaba, thinking that theyre getting a deal, only to receive a fragrance that looks like the real thing but smells nothing like the original. You have to also consider the fact that this company is maintaining one, at most two warehouses. FragranceX has a sophisticated authentication process and is able to purchase large quantities of fragrances at lower rates, and then pass the savings on to you. If I could score minus 10 I would. Placing the order and receiving it in a timely manner is so amazing! Now thinking of filing claim with my credit card issuer to get the refund.Edit - 13-04-2023After series of mail exchange I finally received my refund today.Probably it was the rep's fualt who was assigned the case and did not care to response in timely manner. Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Martha street shooting victim identified, more arrests to come, Vicksburg National Military Park begins new ReadingRangers program, Dr. Paul Byers Announces Retirement, Dr. Kathryn Taylor Named Interim State Epidemiologist, Vicksburg Kiwanis Club elects new officers and directors for 2023. So, I'm not quite sure how this mess is going to get straightened out. Service 440 Value 2523 Shipping 2529 Quality 5472 Complete una solicitud de venta al por mayor. However, as someone who lives in Qu?bec, Canada, I wanted to make sure that the coupon would be valid in my currency before placing an order. This website is using a security service to protect itself from online attacks. Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Till then. Love this website! Posted May 5 9754 applicants Remote Customer Service Associate, FT Remote Full-Time Customer Support Anywhere in the World FragranceX.com FragranceX.com Website Jobs posted: 4 Apply for this position View company profile & all jobs In order to apply PLEASE TAKE THE ASSESSMENT, to APLLY please copy and paste the link below into your browser: I tell her I want to cancel the order because this was a time sensitive order as it was a birthday gift and I needed it by a certain time. This is some kinda legal thing our government's gotta have us to do, so there ain't no way around it. Will you travel outside of Vicksburg this summer? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. For example, Hello by Lionel Ritchie is categorized as a New Arrival on FragranceX. :( I tried to talk to the company about it, but it was like talking to a brick wall - they didn't respond to my emails and their customer service (over the phone) was a total letdown. I was put on hold for a long period of time and on several occasions with no customer service representative assisting. Overall, consumers seem dissatisfied with the level of service provided by FragranceX, which may make it a risky choice for those seeking to purchase fragrances online. I have tried Creed and many others. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Hard to pick specially since 2 of my prior purchases were not the best product result. Incredibly efficient process with very quick, free shipping. But overall, this experience has been a total nightmare. After contacting the company, I was told that they have no control over these additional charges and if I refused to receive the item, no refund would be issued. You can also find perfume samples and testers on this website. I tried calling numerous time to the customer service number without response. Good reviews, same style as existing cologne that I have used for a long time (aqua di gio). They don't even know how much the UK government's gonna charge us. Delivery was before Christmas which was a big relief as I'm running late on my shopping this year. LD Suggs. I've used same product for years. I want my money back I have been a customer for many years and this is enough for me to not buy from you ever again. We suggest careful consideration before using their services. The action you just performed triggered the security solution. That's literally a basic function of any online retailer! Happy by Clinique 3.4 oz Eau De Parfum Spray for women, Euphoria by Calvin Klein 3.3 oz Eau De Parfum Spray for women, Light Blue by Dolce & Gabbana 1.6 oz Eau De Toilette Spray for women, Burberry Touch by Burberry 3.3 oz Eau De Toilette Spray for men, Joop by Joop! While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews. Just a little something for my Mother for her birthday in August since I already got her a Mother's Day gift, as well as just a little something for myself that will be safe to travel with for my upcoming trip. Watch videos by topic or just browse whats new. And, like, why do they refuse to tell us who manages the joint?!?! You can email the site owner to let them know you were blocked. They completely ignored my message! I have always had good luck finding my favorites! FragranceX.com customer service - GetHuman Gain trust and grow your business with customer reviews. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It's just common courtesy. Ive spoken to DPD several times who have accepted they are at fault and that I need to contact the company for a refund. And a very old scent, Monogram by Ralph Lauren, in a purple flask. FragranceX.com Phone, Email, Address, Customer Service Contacts To protect yourself, consider using a different website. But let me tell you, their customer service is an absolute joke. FragranceX can get a great deal for testers because they cost fragrance houses less to produce and FraganceXs source companies cant sell them directly to customers because they arent properly packaged for retail. Stop showing price as discounted already before customer adds it to cart! The prices are affordable for a reason, because the service is sub par to say the least! Research from IDC states that 40% of global organizations indicated that integrating AI and machine learning is a must-have for enterprise-level cloud contact center deployments. Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com. The reason were starting with the employees is statistics show that when employees are satisfied and engaged with their position, you get about 21, 22 percent higher efficiency, productivity, she said. Yes we are currently now shipping to South Africa. Well done and keep up the fabulous work. Please note that it depends on the situation. Really poor customer service. As it is over 30 day policy for returns etc they will not refund or replace. I ended up with a headache and lost money. They wanted $97.00 for Estee Lauder Cinnabar! Hello! Along with their wide-ranging fragrance selection, this company ships worldwide. 5.161.53.20 Although FragranceX.com has a low rating on our website, it has addressed some of the complaints. FragranceX has a rating of 4.82 stars from 106,921 reviews, indicating that most customers are generally satisfied with their purchases. There should be something that clearly states the unboxed means uncapped! I couldn't believe it. According to its website, Turnkey specializes in serving the public sector and utility markets, helping our clients increase trust and transparency through better understanding of their citizens, streamlined processes, advanced technology and employee empowerment.. Listen in on conversations with tech innovators who are transforming the experience economy. FragranceX ranks 2nd among Perfume sites. The parent company of FragranceX.com is FragranceX.com Inc.. 76 i would really like to be a customer that could give you a 4 or 5 star rating. Too much hazzle to return the stuff. You have thirty days from the time that your order was shipped to return it to FragranceX. For some of us, noticing the cost of high-end perfume can lead us to want to know which ones are best right away. But if youre still leery, you can always compare the batch code on the fragrance bottle purchased from FragranceX with that on the original companys website to verify authenticity. Great descriptions about each item coupled with reviews from excited and motivated customers. FragranceX.com | Better Business Bureau Profile Customer service is non existent. FragranceX earns 36% level of Trustworthiness. I never received a tracking number in an email, however, nothing went wrong and it arrived quickly. Needless to say, their lack of response left a sour taste in my mouth. What makes FragranceX different from many online fragrance outlets is that they purchase directly from the manufacturers and fragrance brands. Customer Service Center Contact us or click a help section to the left for assistance. If you order from another country, be prepared to lose the amount of currency difference without getting perfume. Franklin said a report will be presented to the city so officials can take a look at what weve learned from it, and then hopefully well go to phase two and three, which are the surveys, and therell be a report with those.. Additionally, some customers have reported issues with returns and refunds. Sorry for the delay in response. {{userProfileInfo.accountDetails.firstName}} {{userProfileInfo.accountDetails.lastName}}. The Key to Intelligent Customer Service l Avaya We also ensure all reviews are published without moderation. Contact FragranceX support and get no response. Reviewers satisfied with FragranceX most frequently mention great prices, free shipping, and fast delivery. Otherwise, many customers have been pleased with shipping times, product quality, and the customer service they received. These points do not get deducted when used, but stored in your account. I recommend your fine site to men and women alike. Not ready to move fully to the cloud? I'm not used to an easy sale completion. If you're outside the United States, you can call us at 001-718-482-6970. Transition customers to the cloud fast and on budget, supported by Avaya services and features. 888-557-3738: Customer Service All FragranceX.com Contact Information Compare FragranceX.com's phone number, email address, and help-desk. Cloudflare Ray ID: 7d11f8c03e000a9b Thank goodness I used Paypal to purchase the item, because I was able to file a claim and hopefully get my money back that way. Mixed Feelings: Great Fragrances, Poor Customer Service, FragranceX Review: Great Selection & Prices, But Billing Mishap Caused Frustration, FragranceX Review: Lost Parcel, Currency Difference, and Refunds, FragranceX Review: Good Selection and Prices with One Delivery Hiccup, FragranceX Review: Terrible Customer Service and No Refunds/Cancellations, Beware of FragranceX: Received Used Leggings Instead of Perfume & Terrible Customer Service, Beware of Hidden Fees When Ordering Overseas: A UK Customer's Warning, FragranceX Review: Buyer Beware - Received Fake Knock-Off Perfumes & Terrible Customer Service, FragranceX Review: Unreliable Customer Service & Lack of Responsiveness. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I had ordered a gift for my daughter-in-law and had specifically paid for the gift wrapping and for there to be no billing information included in the package. Very very poor. On my phone calls, answer was in rude tone that they don't guarantee shipping. Thanks to FragranceX and their huge selection of men's colognes, great service and competitive prices I always get complimented on how I smell. They've never disappointed me & they always deliver in a great timeframe with unbeatable proces that anyone can afford! reading reviews scares me as i am in middle east and don't know if their shipment is as they say on the website. Plus, their website was easy to navigate and placing the order was a breeze (well, except for the cancellation part). All of these factors considered, FragranceX is positioned to sell products at a lower cost while still making a profit. The smell was disgusting. FragranceX Review:Is It Legit or Fake[My Experience in 2023] Then, to make matters worse, their courier ended up losing my parcel. I've been trying to get a hold of them for the p. After reading the reviews from people in the UK I was very worried and thought I got scammed. Absolutely horrified by this customer service. But when the package arrived, I was in for a rude awakening. So, I called FragranceX's Customer Service hoping to get a solution, but they couldn't find me in the system. I ordered a perfume for my sweetheart for Valentine's Day, but I didn't realize for a few days that the order had been cancelled! On my phone calls was rude answer that they don't guarantee shipping. You might get it never. Other than that little mess-up, I have to say that FragranceX has a pretty good selection of perfumes and colognes. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I received today the perfurme and I was suprised to see that it was not in a sealed Hermes box. Parfums de Marly Review, My 7 Favorite Fragrances. Feel free to email us at support@fragranceX.com if you would like to give us more information regarding the situation. Emails found on company website wholesale@fragrancex.com 95% sales Emails found on 3rd party websites ron@fragrancex.com 99% What are the social media accounts of FragranceX.com? Have a great day! Great price for the brand of cologne I have been waiting to try. Very upsetting! Use at your peril. FragranceX.com is a company selling discount perfume, cologne, aftershave, body lotion, and more. Shipping Information Standard Ground (USA) FREE for orders over $ 35.00, otherwise shipping is $ 6.95 Arrives in 2 - 5 business days Ships via UPS, FedEx, or Postal Service Orders to PO Box, HI, PR, AK, APO, FPO are shipped via USPS 2nd Day Express (USA) Ships via 2nd Day Express for $ 8.95 Arrives in 2 - 3 business days I had a little trouble at first with the checkout process, Great prices, Good availability, Good Information. window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/fragranceadvice.com\/wp-includes\/js\/wp-emoji-release.min.js?ver=6.2.2"}}; After a whole month of searching for my order, they offered to either wait until the perfume was back in the store or send me part of the order. My first issue was one of my bottles arrived in a poor state, the second arrived not as advertised but one of them was okay. Its a surprise for my husband because he doesn't have any smell good stuff. So give 'em a shot! Bright Crystal by Versace 3 oz Eau De Toilette Spray (Tester) for Club De Nuit Intense by Armaf 3.6 oz Eau De Toilette Spray for men, Fire & Ice by Revlon 1.7 oz Cologne Spray for women, Beautiful by Estee Lauder 2.5 oz Eau De Parfum Spray for women, Light Blue by Dolce & Gabbana 3.3 oz Eau De Toilette Spray for women, Red Door by Elizabeth Arden 0.17 oz Mini EDP for women, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The Board of Mayor and Aldermen at its May 25 meeting approved hiring Turnkey Solutions LLC of Fairburn, Ga., to look at the areas where city employees have challenges in providing service to residents seeking services. Thank you for taking the time to give us a review. Customer Service Inquiries: 1-800-PARFUMS (727-3867) - (Toll Free in U.S.) 631-582-5204 (Outside U.S.) Hours: Monday-Friday: 9:00am-5:00pm Eastern Time. FragranceX Customer Support Rated Extremely Low, Click here to get notifications about new complaints of FragranceX. Fine.Tried to re-order the same exact product and it was more expensive.I contacted the customer service and started a conversation in which I was explained more than once that is a normal thing that prices fluctuate.I asked at least 2times to escalate my query to a higher level for resolution and this was ignored.They prefer to lose a customer instead of matching the price to the original advertised. Hello Claudette, Hope you are well. Recently Reported Customer Problems I just need to reach customer service. I had a little trouble at first with the checkout process, but I realised eventually that the fault was mine and I needed to properly fill out the bill-to/ship-to portion so that my card would accept the transaction. Return customer and was satisfied with previous experience. I thought I had already paid the full amount including shipping and handling to then receive a big charge from DHL. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. and that says it all.I would not recommend this headache for an order, I cannot imagine what would I have to go though if the product that I could order wouldnt arrive. You all wanted me to call my bank and get a code. I wish you would offer more variety in sales to certain products. Like the coupons in our items should be 20% off(at least every other purchase). There are 3 ways to reach FragranceX.com across 3 communication modes: phone, email, web. Like, what the actual heck? Discount Perfume and Cologne - Free Shipping | FragranceX.com Yes, I have a password. The bottle cap might be very basic and less appealing. What the heck does that even mean!? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you're looking for a reliable and trustworthy fragrance company, I suggest you look elsewhere too. Explore all of the partner types and programs available at Avaya. Naturally, I contacted FragranceX customer service right away to try and get this issue resolved. After months I finally received a 65 refund. Contacted the company for support and they told me to get in touch with the courier. Adding to your Address Book. This website is using a security service to protect itself from online attacks. I have shopped with you for quite some time now and it's always the same, fun, easy, fast, and a decent price. 20% off should be given to those who actually buy from you ladies.
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