mercure holland house cardiff restaurant menu
Had to ask 4 times for shampoo, and 4 times for the flickering light in the bathroom to be changed. All self service . Lovely place to stay close to Cardiff city centre. If we are honest we loved all of the dishes, every one of them was tasty and I would happily order them all again. You cansee more info here, Subscribe to my blog for updates of new posts via email. Cardiff Airport is also just 14 kilometres away, so guests can be there in no time. DONT STAY THERE!! We will address the issues with the relevant managers and see that corrective measures are introduced to avoid the repeat of such experiences. Manager implied I was a liar. Mercure Cardiff Holland House Hotel & Spa - Spa Naturel Fitness Loved the use of the Spa and a really lovely bar area to enjoy a drink or two in the evening. NOT 4 Star! Which room amenities are available at Mercure Cardiff Holland House Hotel and Spa? Interested in using a photo for your website? Cleaners too also hardly speak English - one didn't understand the word 'shampoo' or 'towel' - I understand they don't necessarily need English, but would be nice if they understood words that they need for their job. Relax and unwind in the hotel's on-site leisure facilities, including an 18-metre swimming pool, steam room and jacuzzi. Mercure Cardiff Holland House Hotel & Spa STAFF: - Some receptionists have limited English and I had to ask multiple times and rephrase the question for them to understand - not great! - Shower was in the corner of the bathroom and really awkward to wash without turning off water to soap up. Last week Jon and I were lucky enough to be invited to the Mercure Cardiff Holland House Hotel and Spa Spring menu tasting evening for their newly rebranded Urban Bar and Kitchen, along with a few fellow bloggers and local journalists, plus they even put us up for the night in a lovely room so we could get the full experience of the hotel. Holland House | Four-Star Hotel in Bristol Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant. Changing rooms and around the pool area were a little dirty - needs more cleaning throughout the day. It is always a pleasure to receive such feedback and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Are there opportunities to exercise at Mercure Cardiff Holland House Hotel and Spa? There were 2 bottles of water and 2 packets of, I think, Oreos. Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. Great facilities, room, breakfast and a great location. Dear Selena564, Thank you very much for taking the time and leaving us such a positive feedback. Licensed to hold civil ceremonies and partnerships, we offer a wide range of flexible wedding packages. Facilities includes spa which is freely available to guests and treatments at an additional cost. I was greeted by a lovely lady called Molly. The padding on the mattress was maybe 2mm thick with the springs protruding through. Only the amount confirmed at the time of booking in that currency is guaranteed. Fibre Optic WiFi internet access. I don't leave 5 stars because during the coldest time it was pretty cold in my room too, despite the termostat. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Fabulous breakfast for Coeliacs ! - Review of Mercure Cardiff Holland Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as this one. I was also told by one receptionist that the Indoor Market was closed for refurbishment - this was not true, it was open and thriving. Which means we make a tinycommission should you buy through some of the links on our post, but this does not affect cost to you. Read our. The spa was a little disappointing as there was a small child constantly screaming whilst in the pool and also a possible stag party which were very rowdy. Read our. Restaurants near Mercure Cardiff Holland House Hotel and Spa None were actioned upon! The selection there was great if you didnt want a cooked breakfast too, lots of fruit, cereal, breads and continental meats, plus juices and teas and coffee. Which popular attractions are close to Mercure Cardiff Holland House Hotel and Spa? Which languages are spoken by the staff at Mercure Cardiff Holland House Hotel and Spa? BAnnemaryx Couples - 5/31/2023 TripAdvisor review. The hotel is conveniently located close to Cardiff city centre and all its attractions, including Cardiff Castle, Principality Stadium, and Cardiff Bay. I recently stayed at Mercure Cardiff and I must say it was an outstanding experience.The room I stayed was absolutely pristine and spacious.The breakfast was delicious.The staff members were always ready to assist with any queries. Im in pain from my joints being pushed into a rock hard bed all night. I've worked in hospitality many times and I would NEVER argue with a guest, or imply they are lying! Which languages are spoken by the staff at Mercure Cardiff Holland House Hotel and Spa? Nothing else in there (there were tea making facilities but we didn't use them). Scrambled eggs and mushrooms smelt of fish - I told the waiter this when he came to collect our plates and he said he would get the supervisor as many guests had complained about this - supervisor never arrived! Problems were: ROOM: - Carpet was slightly stained in areas and looked tired and dirty - doubt it's been shampooed for a while. Located just 3 miles from Cardiff city centre and its' many attractions, including Shopping, Museums, Cardiff Castle, The Principality Stadium and Cardiff Bay. Highly recommend , Dear Jarsy75, Thank you very much for taking the time and leaving us such a positive feedback. Away from the hotel, guests can explore the nearby Millenium Stadium or Cardiff Town Hall. Mercure Cardiff Holland House Hotel & Spa - Booking.com I asked him if he had seen the list and been to the room, he said he had and he couldn't see any problem with the room (he must have poor vision), I then told him about the breakfast, he said no-one has ever complained, that they don't have fish so it's strange that the food would smell like fish, and that everyone loves the breakfast! Upon arrival I thought the reception desk and immediate area looked a little more like a cheaper hotel, but that's ok. Was told that we had been upgraded for free - I thought 'great - this will be really fantastic' - it wasn't!! Panchi, server was attentive and so helpfulRestaurant was very clean with a decent array of food on the menu. The breakfast is the reason for an extra star, it was lovely and cooked so well. It is always a pleasure to receive positive feedback and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was so watery and did nothing for my hair! The hotel also boasts excellent transport links and is within walking distance of the iconic Millennium Stadium and Cardiff Castle, ideal for sightseeing in the city. Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We will address the issues with the relevant managers and see that corrective measures are introduced to avoid the repeat of such experiences. Jacuzzi was nice too, but could be bigger as gets busy, same thing with the sauna. The small tv was about 15/20 feet away from the bed so not ideal if youre short sighted. 3,631 reviews #26 of 75 hotels in Cardiff Location Cleanliness Service Value Travellers' Choice A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. Aww thanks Kacie!! The spa area looked lovely and the pool was nice and clean. Had dinner in the Restaurant and the food was Lovely. Best wishes, Pramod Shaw Deputy General Manager, Dear Gaynor, We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. Jon polished off the lot of his food and said it was all packed with flavour and really moist. Check out a disaster. Your email address will not be published. Mercure Cardiff Holland House Hotel & Spa Clients can order good biscuits at this place. It was not nice being greeted as though we were lying and referred to as the spa breaks booking! Five star service , Dear J7263CHalia, Thank you very much for taking the time and leaving us your amazing feedback. FOOD: - I'd paid for breakfast - wish I hadn't and we could have gone to the Indoor Market, or Starbucks across the road. I could have eaten it twice!! Problems were: ROOM: - Carpet was slightly stained in areas and looked tired and dirty - doubt it's been shampooed for a while. Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay. Options for breakfast were cooked breakfast (I don't eat meat and wasn't going to bother with the eggs or mushrooms again); cereal; yogurt; fruit; breads; porridge; mini pastries and some juices - none of it was particularly amazing and definitely not worth 15! Thank you once again. It is always a pleasure to receive positive feedback. Ideal for Principality Stadium and Cardiff International Arena Events, Circle Way East, Llanedeyrn CF239XFCARDIFF United Kingdom, Access: 8.05 km / 5 mi 45 min walk / 20 min drive, Check-in from 03:00 PM - Check out up to 12:00 PM. Fibre Optic WiFi internet access. It is always a pleasure to receive positive feedback. Had a great stay at the Mercure hotel. Mercure Cardiff Holland House Hotel - ALL I asked him if he had seen the list and been to the room, he said he had and he couldn't see any problem with the room (he must have poor vision), I then told him about the breakfast, he said no-one has ever complained, that they don't have fish so it's strange that the food would smell like fish, and that everyone loves the breakfast! Is parking available at Mercure Cardiff Holland House Hotel and Spa? Upon arrival I thought the reception desk and immediate area looked a little more like a cheaper hotel, but that's ok. Was told that we had been upgraded for free - I thought 'great - this will be really fantastic' - it wasn't!! The hotel is wee located and easy walking distance to shopping centre and castle area. We were ushered over to the spa, failing the checkin . Would rate this one of the worst hotels weve stayed in. Sincerely, Pramod Shaw Deputy General Manager, Terrible reception staff nice hotel, lovely spa, My husband and I booked an overnight spa break via spa breaks.com for my 50th birthday. Is parking available at Mercure Cardiff Holland House Hotel and Spa? Mercure Cardiff Holland House Hotel and Spa Only 2 out of, I think, 5 treadmills were working. MANAGER: - Upon check-out I gave the receptionist the list of problems with the room so she could pass it on to maintenance to fix; she told me to wait and that the Manager would go to look at the problems, we were due to meet my nephew for lunch but I was happy to wait for the manager - he took ages to come and I did nearly leave, but he appeared with the question, "so what is the problem?" Well what a Welcome! - The shampoo bottle in the shower area was empty, so obviously not checked when cleaning room, I told reception 4 times that there was no shampoo in the shower - ended up taking some from the maid's cart one morning as no action from hotel. (4.0) 161 Book Mercure Cardiff North Hotel ibis Cardiff Gate - International Business Park (4.0) 776 Book ibis Cardiff Gate - International Business Park ibis budget Newport (3.5) 778 Book ibis budget Newport ibis Bristol Centre (4.0) 1985 Book ibis Bristol Centre Mercure Bristol Brigstow Hotel (4.0) 2123 Mercure Cardiff Holland House Hotel & Spa, Dear Francesco, We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. The breakfast is the reason for an extra star, it was lovely and cooked so well. All self service . Kind Regards. With regards to the overcharge this has already been discussed with the front office team and corrective measures have been discussed to avoid the repeat of such. Well done Molly, Dear Aadj, Thank you very much for taking the time and leaving us such a constructive feedback. None were actioned upon! Thanks to you all. I was also told by one receptionist that the Indoor Market was closed for refurbishment - this was not true, it was open and thriving. Pasture . It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. - Mini fridge/cooler had no light and was old and dirty with a wire sticking out in the door part. Terrible Customer Service. SPA/POOL: The only saving grace of this hotel, and the reason my review has 2 stars not 1, is the Spa treatments and area, they are lovely - staff very friendly and welcoming. NEVER returning!! Breakfast was yummy! Kind Regards. One of the hinges on one of the doors was broken. Booking was easy and we received an email with booking confirmation and a checkin time of 2pm. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as this one. Please accept my apology about the way you felt about the reception and the way it was handled. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. NEVER returning!! - Wardrobe area is really dark, and not enough hangers - I think there were about 6 hangers for a double room! You may explore the information about the menu and check prices for Mercure Cardiff Holland House Hotel & Spa by following the link posted above. We will give you an estimate of the conversion into your currency, but this is not binding. Would rate this one of the worst hotels weve stayed in. Yes, dry cleaning and laundry service are offered to guests. The hotel is wee located and easy walking distance to shopping centre and castle area. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as this one. and you are always welcomed with positivity and a smile. Evening meal nice, restaurant and bar staff great. Pet friendly Spa Restaurant Gym 24-26 Newport Road, Cardiff, Wales, CF24 0DD View in a map Explore the area Cardiff International Arena 11 min walk Cardiff Castle 11 min walk Principality Stadium 14 min walk Cardiff (CWL-Cardiff Intl.) I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We very much appreciate your comments regarding your visit at the Mercure Cardiff Holland House. We produced our email with as I stated and instead of an apology, she marched over to a doorway ( presumably with someone in the room) and said we must tell spabreaks.com, its 3pm checkin!! Located close to "Queen street " Cardiff's shopping centre .night clubs etc which can be convenient .. a big sized hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues, especially Panchi. 24-26 Newport Road, Cardiff, CF24 0DD. For starters they brought us a selection of mini versions of the small plates (like tapas!) The hotel takes great pride in offering guests a vast choice of hot and cold items for breakfast. Please accept my apology about the way you felt about the reception and the way it was handled. Im in pain from my joints being pushed into a rock hard bed all night. I felt ill after breakfast and came over sweaty and a slight upset stomach. Nothing else in there (there were tea making facilities but we didn't use them). Receptionists need to ensure they are up to date with the town. The staff was AMAZINGLY friendly, I really got to know some of them more than just on the customer level. Pool was warm and. Facilities includes spa which is freely available to guests and treatments at an additional cost. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. STAFF: - Some receptionists have limited English and I had to ask multiple times and rephrase the question for them to understand - not great! The Mercure would be better off becoming a 3 star hotel (and charging 3 star prices), then people will not expect too much and might be a little more satisfied. Breakfast a million times better. Which makes the overall experience. You'll have more spending money too! Only the amount confirmed at the time of booking in that currency is guaranteed. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as this one. Would definitely go back. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Manager implied I was a liar. The location is good - 10 mins walk from the centre but not right in it, so no noise! Daily options include traditional full English, fresh fruit, cereal and a selection of locally produced preserves and jams. SUMMARY: Last year we stayed at the 3-star Citrus hotel in Cardiff, much cheaper but the room, although smaller, was of very similar quality (it had more hangers), and the bathroom was larger with good quality toiletries. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as this one. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Dear Guest, Thank you very much for taking the time and leaving us your feedback.
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