sophos xg firewall reports guide v18
New Sophos Support Phone Numbers in Effect July 1st, 2023. Your email address will not be published. Information about the Sophos Firewall user portal, such as how to manage their quarantined emails, download authentication clients, and use clientless access User portal help High availability startup guide How to setup HA using QuickHA or the interactive mode User portal help Command line guide Model by Model Overview of XG v18 Support The following tables show a model-by-model view of the XG/SFOS hardware support policy for both current and previous XG and SG Series hardware. SOPHOS PRODUCT, COMPANY, AND RESEARCH UPDATES, 1997 - 2023 Sophos Ltd. All rights reserved, Xstream architecture, DPI engine, and TLS inspection, Xstream TLS Inspection for a modern encrypted Internet, FastPath Application Acceleration and SD-WAN Routing, Zero-day threat and ransomware protection, Switching to Sophos Central for Firewall Management, IDC MarketScape names Sophos a Leader in UEM for SMB for the second year in a row, Sophos Product Lifecycle Update April 2021, G2 Names Sophos a Leader for Endpoint Protection, EDR, XDR, Firewall, and MDR, XG Series Hardware Lifecycle: Promos Now Valid for Renewals, A huge 50% increase in concurrent IPSec VPN tunnel capacity, Port 443 sharing between SSL VPN and the Web Application Firewall (WAF), IPSec provisioning file support for remote access vis Sophos Connect v2.1, Integration with Azure Active Directory (, Form enhancements for creating certificate signing requests and certificates, Upload/download support for PEM format certificates, Enhanced workflows for certificate management, Enhanced registration and de-registration in high-availability (HA) installations, Missing Heartbeat enhancements to reduce notifications sent for intended/expected changes in endpoint status, Improved FastPath support for active-passive pairs, HA support in AWS using the AWS Transit Gateway, Setup, reliability and stability enhancements, A huge increase in SSL VPN connection capacity (up to 3-6x), Remote access IPSec policy provisioning with Sophos Connect v2.1. The new NAT capabilities are both powerful and easy to use. set routing sd-wan-policy-route reply-packet enable. Now that XG can run in both, all those great stories we have been telling customers about Synchronized Security in their office and Azure environments also apply to AWS too! ERROR Aug 24 09:21:06 [reportdb:1612]: do_prep_query: Failed PREPSTMT: 'alter database iviewdb set timezone to ?'. ERROR Aug 24 09:21:23 [reportdb:1612]: execute_prepare_query:DB handle returned from perl is not OK. ERROR Aug 24 09:21:23 [reportdb:1612]: get_query_status: DB has returned error code: 1, ERROR Aug 24 09:21:23 [reportdb:1612]: get_query_status:Query Error: FATAL: could not open file "base/16386/11811": No such file or directory. This boosts performance, but also critically it frees up resources that allow the XG Firewall to undertake the heavy lift required to inspect more SSL connections, solving the performance challenge. Take advantage of the new filter and sort options available to help with migration housekeeping by looking at all linked NAT rules that were created during migration. New Sophos Support Phone Numbers in Effect July 1st, 2023. Did you know that we released a new version of our Sophos Firewall OS? SFVH_SO01_SFOS 18.0.5 MR-5-Build586# service reportdb:start -ds nosync503 Service Failed, ERROR Aug 24 09:21:06 [reportdb:1612]: get_query_status:Query Error: FATAL: could not open file "base/16386/11811": No such file or directoryCRITICAL Aug 24 09:21:06 [reportdb:1612]: csc_prep_query: execute_prepare_query failed for Execute Query.ERROR Aug 24 09:21:06 [reportdb:1612]: do_prep_query: Failed PREPSTMT: 'alter database iviewdb set timezone to ? In addition, please capture the output of the following commands from the CLI console, console> system diagnostics show version-info, console> show report-disk-usage watermark, In addition, please capture the output of the following commands from theAdvance shell console. If you are a registered partner and have trouble logging in, please contact customercare@sophos.com. XG V18 brings the best of this technology and incorporates into the network layer, making the XG a more compelling purchase, either standalone or as part of a layered defense strategy. SFVH_SO01_SFOS 18.0.5 MR-5-Build586# csc custom debugSFVH_SO01_SFOS 18.0.5 MR-5-Build586# service reportdb:start -ds nosync503 Service FailedSFVH_SO01_SFOS 18.0.5 MR-5-Build586# df -khFilesystem Size Used Available Use% Mounted onnone 235.2M 4.5M 214.3M 2% /none 2.9G 28.0K 2.9G 0% /devnone 2.9G 35.2M 2.9G 1% /tmpnone 2.9G 14.6M 2.9G 0% /dev/shm/dev/boot 127.7M 49.0M 76.0M 39% /boot/dev/mapper/mountconf 385.4M 74.1M 307.3M 19% /conf/dev/content 20.8G 558.1M 20.2G 3% /content/dev/var 179.1G 38.3G 140.8G 21% /varSFVH_SO01_SFOS 18.0.5 MR-5-Build586# tail -30 /log/reportdb.log29193 2021-08-23 21:19:25.063 GMTLOG: database system was shut down at 2021-08-23 21:19:09 GMT29192 2021-08-23 21:19:25.067 GMTLOG: database system is ready to accept connections29197 2021-08-23 21:19:25.067 GMTLOG: autovacuum launcher started29205 2021-08-23 21:19:26.166 GMTFATAL: could not open file "base/16386/11811": No such file or directory29206 2021-08-23 21:19:26.168 GMTFATAL: could not open file "base/16386/11811": No such file or directory29192 2021-08-23 21:19:26.181 GMTLOG: received fast shutdown request29192 2021-08-23 21:19:26.181 GMTLOG: aborting any active transactions29197 2021-08-23 21:19:26.181 GMTLOG: autovacuum launcher shutting down29194 2021-08-23 21:19:26.181 GMTLOG: shutting down29194 2021-08-23 21:19:26.192 GMTLOG: database system is shut down29567 2021-08-23 21:21:05.611 GMTLOG: database system was shut down at 2021-08-23 21:19:26 GMT29566 2021-08-23 21:21:05.614 GMTLOG: database system is ready to accept connections29571 2021-08-23 21:21:05.615 GMTLOG: autovacuum launcher started29576 2021-08-23 21:21:06.714 GMTFATAL: could not open file "base/16386/11811": No such file or directory29577 2021-08-23 21:21:06.716 GMTFATAL: could not open file "base/16386/11811": No such file or directory29566 2021-08-23 21:21:06.729 GMTLOG: received fast shutdown request29566 2021-08-23 21:21:06.729 GMTLOG: aborting any active transactions29571 2021-08-23 21:21:06.729 GMTLOG: autovacuum launcher shutting down29568 2021-08-23 21:21:06.731 GMTLOG: shutting down29568 2021-08-23 21:21:06.740 GMTLOG: database system is shut down29618 2021-08-23 21:21:21.902 GMTLOG: database system was shut down at 2021-08-23 21:21:06 GMT29617 2021-08-23 21:21:21.905 GMTLOG: database system is ready to accept connections29622 2021-08-23 21:21:21.905 GMTLOG: autovacuum launcher started29626 2021-08-23 21:21:23.004 GMTFATAL: could not open file "base/16386/11811": No such file or directory29627 2021-08-23 21:21:23.006 GMTFATAL: could not open file "base/16386/11811": No such file or directory29617 2021-08-23 21:21:23.019 GMTLOG: received fast shutdown request29617 2021-08-23 21:21:23.019 GMTLOG: aborting any active transactions29622 2021-08-23 21:21:23.019 GMTLOG: autovacuum launcher shutting down29619 2021-08-23 21:21:23.020 GMTLOG: shutting down29619 2021-08-23 21:21:23.029 GMTLOG: database system is shut downSFVH_SO01_SFOS 18.0.5 MR-5-Build586# tail -n 500 /log/csc.log |grep -i "reportdb"DEBUG Aug 24 09:21:05 [reportdb:1612]: read_packet: read() 52 bytes from listenerMESSAGE Aug 24 09:21:05 [reportdb:1612]: Toggling log level to: WARNINGMESSAGE Aug 24 09:21:05 [reportdb:1612]: {"reportdb":{"method":"service","name":"reportdb:start","version":"1.2","type":"text","length":0}}ERROR Aug 24 09:21:06 [reportdb:1612]: execute_prepare_query:DB handle returned from perl is not OK.ERROR Aug 24 09:21:06 [reportdb:1612]: get_query_status: DB has returned error code: 1ERROR Aug 24 09:21:06 [reportdb:1612]: get_query_status:Query Error: FATAL: could not open file "base/16386/11811": No such file or directoryERROR Aug 24 09:21:06 [reportdb:1612]: csc_prep_query: execute_prepare_query failed for SELECT txid_current().ERROR Aug 24 09:21:06 [reportdb:1612]: execute_prepare_query:DB handle returned from perl is not OK.ERROR Aug 24 09:21:06 [reportdb:1612]: get_query_status: DB has returned error code: 1ERROR Aug 24 09:21:06 [reportdb:1612]: get_query_status:Query Error: FATAL: could not open file "base/16386/11811": No such file or directoryCRITICAL Aug 24 09:21:06 [reportdb:1612]: csc_prep_query: execute_prepare_query failed for Execute Query.ERROR Aug 24 09:21:06 [reportdb:1612]: do_prep_query: Failed PREPSTMT: 'alter database iviewdb set timezone to ? Subscribe to get the latest updates in your inbox. Chris McCormack is a network security specialist at Sophos where he has been focused on firewall and network protection since joining Sophos in 2008. Thanks again for your help, it is much appreciated. You might be asking now why is this? And rightly so. Just wondering if anyone had any thoughts on how to resolve. XG Home Edition v18 - ReportDB Dead gavo_nz over 2 years ago Hi, When I logged into my XG Home Edition tonight I noticed the console had flagged the ReportDB service as dead. XG Firewall v18 is here, and with it comes a slew of terrific new features that address the visibility, protection, and performance problems organizations face every day. Disk space is all good on the box. We have looked at software-defined networking or SD-WAN in previous articles. I know there is a challenge in creating individual NAT rule for every port of TCP & UDP. XG Firewall v18 is here, and with it comes a slew of terrific new features that address the visibility, protection, and performance problems organizations face every day. A dedicated pdf inside the release notes or new commands inside the release notes itself. show routing sd-wan-policy-route reply-packet Each section in this guide shows the menu path to the configuration page. Thanks. An integral component of Sophos Central, Central Firewall Reporting provides organizations with a flexible set of options to capture network activity through their Sophos Central account and XG Firewall. Sophos has long been at the forefront in the battle against new and unknown threats, and this is most clearly demonstrated through the innovative features in our Intercept X endpoint protection. The firewall is unable to consolidate these rules automatically to ensure compatibility, but you can certainly consolidate them manually. 1997 - 2023 Sophos Ltd. All rights reserved. Here are some direct links to helpful resources: If youre new to XG Firewall, see how it provides the worlds best network visibility, protection and response on the new XG Firewall website. CRITICAL Aug 24 09:21:23 [reportdb:1612]: csc_prep_query: execute_prepare_query failed for Execute Query. Please copy it manually. New Sophos Central Management and Reporting for XG Firewall, Technical Alert: RED 50 Firmware Update Now Available With Critical Fix, Switch Support and Services Integration in Sophos Central, Eastern Europe: Sophos Central API Academy 2022 | October 12-13, 2022, Rich, granular data organized into easy-to-understand reports, Pre-defined out-of-the-box report templates, Flexible report table and charts allow you to customize each report, Report Dashboard provides an at-a-glance view from the XG Firewall for network operational health, policy control events, and all security-driven events, Visual representation of data displayed in graphical form, Search and retrieval of all log data from the XG Firewall. Sophos CFR enables customers to create historical reports on network activity with a great deal of customization. Flushing device reports from CLI : https://support.sophos.com/support/s/article/KB-000035779?language=en_US. XG Firewall v18 is here, and with it comes a slew of terrific new features that address the visibility, protection, and performance problems organizations face every day. In addition, we have incorporated technologies from our EDR platform to expose the machine learning decision tree in an overhauled Sandstorm threat report. PDF Sophos XG Firewall Web Reference and Admin Guide And how do you talk about those values? Creating reports on the topics that are important to your customers should be easy. For example, creating a port forwarding or DNAT rule has never been easier, thanks to the new server access assistant wizard. Armed with deeper analytics, they can implement policy changes to drive efficiencies that enhance productivity while also protecting against cyber threats. SOPHOS PRODUCT, COMPANY, AND RESEARCH UPDATES, 1997 - 2023 Sophos Ltd. All rights reserved. Finally, in an industry first, Sandstorm reports show actual screenshots of the sandbox environment as the malware carries out its nefarious deeds, shining a spotlight into a previous black box process. Look for CFR Premium to launch in the coming months. show network mtu-mss Port1. From the logs, it looks like reportDB migration got failed. Please note: Many of the links above require access to the Sophos Partner Portal, which is available only to Sophos Partners. 1997 - 2023 Sophos Ltd. All rights reserved. Teachers are now streaming 4K videos to their classes without issue. The following sections are covered: Reference points Supported migration from 17.5 to 18.0 Upgrade from a base version and hardware limitations Firmware roll back / switch Backup / Restore Changes after upgrading to v18 Product and Environment Take advantage of Partner and Sophos Professional Services. Since we first launched XG in Central, the team has added some great new features, such as backup and firmware management, the light-touch deployment option, and group firewall management. Required fields are marked *. Even bigger, however, is a new reporting service with more features and built-in reports. Powered by SophosLabs and SophosAI a global threat intelligence and data science team Sophos cloud-native and AI-powered solutions secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. The data can then be analyzed for trends that could lead to gaps in security, requiring policy changes. If you are in any way responsible for your organizations network, heres a simple question to ask yourself. In the meantime, have your customers try out the free version to see the types of custom reports they can create and the insights theyll get into network activity. If a post solves your question, use the 'Verify Answer' link. The reasons come down to two factors: performance and usability. Because Central Firewall Reporting is cloud-based, well roll out additional features and report templates without requiring any firmware update to your XG Firewall. One of the more exciting enhancements v18 adds is Central Firewall Reporting (CFR), Sophos new cloud-based reporting tool. Sophos XG Firewall provides unprecedented visibility into your network, users, and applications directly from the all-new control center. We would be happy to hear your feedback! For example: a file lacking an icon or packed in a particular way. Complementing the free version of Central Firewall Reporting, CFR Premium is a for pay service that unlocks more capabilities and built-in report templates along with historical reporting up to one year. ', Please capture the output of the following commands from the CLI console. You also get rich on-box reporting and the option to add Sophos iView for centralized reporting . Subscribe to get the latest updates in your inbox. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to get the latest updates in your inbox. Config DB version: 18.034 Signature DB version: 18.034 Report DB version: 18, Please follow this link "on-box reporting issues", SFVH_SO01_SFOS 18.0.5 MR-5-Build586# csc custom debug, SFVH_SO01_SFOS 18.0.5 MR-5-Build586# service reportdb:start -ds nosync, SFVH_SO01_SFOS 18.0.5 MR-5-Build586# df -kh, Filesystem Size Used Available Use% Mounted on, /dev/content 20.8G 558.1M 20.2G 3% /content, SFVH_SO01_SFOS 18.0.5 MR-5-Build586# tail -30 /log/reportdb.log, 29193 2021-08-23 21:19:25.063 GMTLOG: database system was shut down at 2021-08-23 21:19:09 GMT, 29192 2021-08-23 21:19:25.067 GMTLOG: database system is ready to accept connections, 29197 2021-08-23 21:19:25.067 GMTLOG: autovacuum launcher started, 29205 2021-08-23 21:19:26.166 GMTFATAL: could not open file "base/16386/11811": No such file or directory, 29206 2021-08-23 21:19:26.168 GMTFATAL: could not open file "base/16386/11811": No such file or directory, 29192 2021-08-23 21:19:26.181 GMTLOG: received fast shutdown request, 29192 2021-08-23 21:19:26.181 GMTLOG: aborting any active transactions, 29197 2021-08-23 21:19:26.181 GMTLOG: autovacuum launcher shutting down, 29194 2021-08-23 21:19:26.181 GMTLOG: shutting down, 29194 2021-08-23 21:19:26.192 GMTLOG: database system is shut down, 29567 2021-08-23 21:21:05.611 GMTLOG: database system was shut down at 2021-08-23 21:19:26 GMT, 29566 2021-08-23 21:21:05.614 GMTLOG: database system is ready to accept connections, 29571 2021-08-23 21:21:05.615 GMTLOG: autovacuum launcher started, 29576 2021-08-23 21:21:06.714 GMTFATAL: could not open file "base/16386/11811": No such file or directory, 29577 2021-08-23 21:21:06.716 GMTFATAL: could not open file "base/16386/11811": No such file or directory, 29566 2021-08-23 21:21:06.729 GMTLOG: received fast shutdown request, 29566 2021-08-23 21:21:06.729 GMTLOG: aborting any active transactions, 29571 2021-08-23 21:21:06.729 GMTLOG: autovacuum launcher shutting down, 29568 2021-08-23 21:21:06.731 GMTLOG: shutting down, 29568 2021-08-23 21:21:06.740 GMTLOG: database system is shut down, 29618 2021-08-23 21:21:21.902 GMTLOG: database system was shut down at 2021-08-23 21:21:06 GMT, 29617 2021-08-23 21:21:21.905 GMTLOG: database system is ready to accept connections, 29622 2021-08-23 21:21:21.905 GMTLOG: autovacuum launcher started, 29626 2021-08-23 21:21:23.004 GMTFATAL: could not open file "base/16386/11811": No such file or directory, 29627 2021-08-23 21:21:23.006 GMTFATAL: could not open file "base/16386/11811": No such file or directory, 29617 2021-08-23 21:21:23.019 GMTLOG: received fast shutdown request, 29617 2021-08-23 21:21:23.019 GMTLOG: aborting any active transactions, 29622 2021-08-23 21:21:23.019 GMTLOG: autovacuum launcher shutting down, 29619 2021-08-23 21:21:23.020 GMTLOG: shutting down, 29619 2021-08-23 21:21:23.029 GMTLOG: database system is shut down, SFVH_SO01_SFOS 18.0.5 MR-5-Build586# tail -n 500 /log/csc.log |grep -i "reportdb", DEBUG Aug 24 09:21:05 [reportdb:1612]: read_packet: read() 52 bytes from listener, MESSAGE Aug 24 09:21:05 [reportdb:1612]: Toggling log level to: WARNING, MESSAGE Aug 24 09:21:05 [reportdb:1612]: {"reportdb":{"method":"service","name":"reportdb:start","version":"1.2","type":"text","length":0}}. New Sophos Central Management and Reporting for XG Firewall. https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/index.html. Simply delete any unnecessary, redundant NAT rules as long as you have one matching rule at the bottom of the rule list that will catch all firewall matching criteria necessary. There will be network outage of 15-20 minutes while formating the report partition. If youre not running the latest v18 firmware on your firewall, youre missing out on a ton of new capabilities and dozens of resolved issues. Also, here is the output from those other commands. Every maintenance release (MR) for XG Firewall v18 brings compelling new features, including a variety of performance, stability, and security enhancements. When not evangelizing Sophos network security products, Chris specializes in providing advice and insight into the latest threats and network protection technologies and strategies. The new XStream architecture is specifically designed to maximize firewall throughput by intelligently passing traffic to the areas of scanning that need to be used, while bypassing unnecessary scans. Chris McCormack is a network security specialist at Sophos where he has been focused on firewall and network protection since joining Sophos in 2008. XG Firewall v18 is here, and with it comes a slew of terrific new features that address the visibility, protection, and performance problems organizations face every day. Of course, all these features are a free upgrade for Sophos customers and are as easy as clicking to upgrade your firmware in your firewall console or scheduling a firmware update through Sophos Central. This online program walks you through the key enhancements since v17.5 and takes about 90 minutes to complete. 1997 - 2023 Sophos Ltd. All rights reserved. ERROR Aug 24 09:21:23 [reportdb:1612]: do_real_start: after_start failed. For more information, see the CFR web page on our website. That did the trick and everything seems happy again. If a post solvesyourquestion please use the'Verify Answer' button. 'ERROR Aug 24 09:21:23 [reportdb:1612]: do_real_start: after_start failed. The capabilities of traffic routing are incredibly comprehensive, empowering admins to throttle and route traffic based on source, application, and destination and defining how to handle failure states. Adding your firewalls into Sophos Central couldnt be easier, simply navigate to the Central Synchronization screen via the main menu on your XG Firewall, enter your credentials, and turn on Sophos Central Services. The next battle is usability, which again is solved by the new architecture. Ill leave you with some feedback from some of our early adopters: Being a part of the EAP was invaluable. Although not strictly a part of the V18 release, its worth taking a moment to look at how Sophos Central and its links to XG are being strengthened. In addition to the above, these capabilities have been added in other v18 maintenance releases: VPN and Sophos Connect Remote Access Client. Please follow this link "on-box reporting issues"https://support.sophos.com/support/s/article/KB-000035777?language=en_USand share output of all the commands. Anyway, went throughKB-000035777 and it appears that in this state, I should contact the Sophos support team - unfortunately with the home edition, I don't think that's an option. No, CFR is designed for use on Sophos Central. Reports - Sophos Firewall Sandstorm and Threat Intelligence make a formidable pair when analyzing previously unseen files for evidence they are malicious in order to keep the latest threats off the network. Shall we have a look at a few of those challenges? 27 Feb 2020 New cloud-based reporting tool provides the flexibility to create custom historical reports on network activity for free. . Even bigger, however, is a new reporting service with more features and built-in reports. . If youre interested in learning more about whats new in v18, check out these excellent articles that will help you make the most of the many new capabilities in v18: Chris McCormack is a network security specialist at Sophos where he has been focused on firewall and network protection since joining Sophos in 2008. Sophos XG Firewall Reports Guide. And with CFR it is. Your email address will not be published.
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