technical support agreement
Vendor shall If you fail to provide sufficient detail regarding the Incident, cPanel shall not be obligated to provide the Services to you and the limited warranty of Section 6.2 (Limited Warranty) shall not apply to the Incident. cure period provided in Section 13.2 above), the parties expressly agree that Section 9.1 hereof shall not survive such termination, cancellation, or expiration. Technical Support Services includes two levels of service: Remote Technical Assistance provides assistance to address network issues that are not classified as emergency priority. Contractor and Globalstar shall cooperate in completing all technical assistance agreements which will allow Globalstar to be directly involved in matters related to some or all Licensed Items, including Launch Services. IT Support Contract Scope. Subject to the terms and conditions of the Partner NOC Agreement, cPanel Partners and cPanel Distributors may use the Manage Interface (as defined in the Partner NOC Agreement) to provision usernames and passwords for the cPanel Customer Portal which can be used for submitting Incidents by their respective staff. Receive flat-fee bids from lawyers in our marketplace to compare. No party may assign this Agreement to any entity that lacks sufficient assets and resources to continue to perform, to contractually required standards, all assigned obligations for the remainder of the Term. Without limiting the foregoing, you are required to comply with the cPanel Trademark Usage Policy which is located at http://www.cpanel.net/trademarkup.htm (or such other URL as may be designated by cPanel from time to time) and which may be updated by cPanel in its sole discretion from time to time. If cPanel determines that a support issue raised in an Incident constitutes a Software Bug or a Feature Request, cPanel will close the Incident and determine whether such Software Bug or Feature Request should be forwarded to cPanels development team for further consideration and possible correction or inclusion into the Software. 7. Software Maintenance and Technical Support Agreement - Sagent - Findlaw Technical Support Agreement Sample Clauses | Law Insider 1.15 Licensed Server or Licensed Servers has the meaning given in the EULA. Sample 1 Sample 2 Based on 2 documents In addition, cPanel may delegate its performance under this Agreement in whole or in part to one or more affiliates, provided that cPanel will remain liable and responsible for any performance or obligation so delegated. necessary by AXtel, Nortel Networks will assist AXtel in verifying the functionality of the annual software release within AXtels own FWA network. Axtel will be solely responsible for security of the network. Viele bersetzte Beispielstze mit "technical support agreement" - Deutsch-Englisch Wrterbuch und Suchmaschine fr Millionen von Deutsch-bersetzungen. AMONG OTHER PROVISIONS, IT CONTAINS TERMINATION AND WARRANTY INFORMATION AND LIABILITY DISCLAIMERS. 1.21 Standard Support has the meaning given in Section 2.6.2 (Eligibility for Submission of Incidents). reconfiguration, Loss of billing/accounting capability, Corruption of billing or system databases that requires service affecting corrective actions, Other problems that severely affect service, capacity/traffic, billing, and maintenance capabilities [Dongguan, China, May 29, 2023] Today, Perusahaan Listrik Negara (PLN) Indonesia's national electric power company and Huawei signed a strategic cooperation agreement on power digitalization. The content of the 2003 release Technical Support Service Agreement 1 2 3 4 5 Technical Support Services Agreement Acct# __________ This TECHNICAL SUPPORT SERVICES AGREEMENT ("For m 200") is entered into as of the _____ day of ___________, by fP Technologies, Inc., an Indiana corporation (referr ed to as "Supplier"), with corporate address of I am an entrepreneurial lawyer in the Seattle area dedicated to helping clients build and plan for the future. IF THE SERVICES ARE DEFECTIVE, YOU ASSUME THE SOLE RESPONSIBILITY FOR THE ENTIRE COST OF ALL REPAIR OR INJURY OF ANY KIND, EVEN IF CPANEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH A DEFECT OR DAMAGES. Sample 1. Create a Legal Agreement for your Software Maintenance and Technical Support Services with Template.net Today. 2.6.1 cPanel Customer Portal. 2.2 Normal Business Hours. The remote support effort Note: Portions of this exhibit indicated by [*] are subject to a confidential treatment request, and have been omitted from The Seller has not pledged or assigned . below: The terms and conditions for these services are set forth in this Exhibit B. You may update such information from time to time upon written notice to cPanel at the address in this Section 9.12. a trained and qualified technical expert to Axtels premises to facilitate further diagnosis. Regardless of any Applicable Law to the contrary, you agree that any claim or cause of action arising out of or related to the Software or this Agreement, must be filed within one year after such claim or cause of action arose or be forever barred. The Travel and Living expenses include: Air fare, Hotel, Meals, Taxis as applicable. The customers Transition Services Agreement has the meaning set forth in Section 3.02 (a) (iv). Technical Services Agreement means the Technical Services Agreement between Sabine Pass Liquefaction, LLC and Contractor, dated May 3, 2013 and any amendments thereto. The U.S. Department of Agriculture (USDA) is investing $8 million in four partnerships to support and expand measurement and monitoring of carbon in soil on working agricultural lands and to assess how climate-smart practices are affecting carbon sequestration. Contract in place, as the one proposed herein, to be able to request any Per-Occurrence Support Services. As a result, Maroc Telecom acquired the rights connected with the Technical Support Agreements signed between these companies and the Etisalat Group.. 2.9.1 Third Party User Incidents. The availability date of the SR14.1 release will be within eleven (11) months of the Closing Date, the exact date will be confirmed once the detail specification of the above features have been agreed between the READ IT CAREFULLY. Total or partial network element outage, A reduction in capacity or traffic handling capability such that expected loads cannot be Amendment and Re-Statement of Original Contract 1.1.2. 1.5 cPanel means cPanel, L.L.C. The Licensed Server for which a particular Incident is submitted may be located in anywhere in the Territory. What is an IT Support Contract? Drew has deep experience counseling clients in healthcare, medical device, pharmaceuticals, information technology, manufacturing, and services. 9.11 No Third Party Beneficiaries. What are the response and resolution time in an IT Support Contract? Azure Support Plans FAQ | Microsoft Azure Here follows a description of the Services to be provided by Nortel Networks: Technical Support Services, the foundation of the Nortel Networks Support Services portfolio, provides remote support for issues associated with the (52) 55 5480-2103, Available 24 hours a day, 365 days a year. In attendance at the signing ceremony were Darmawan Prosodjo, CEO of PLN, Yusuf Didi Setiarto, Director of Legal and Human Capital Management of PLN, David Sun, CEO of Huawei's Electric Power . practical. PDF Technical Support and Maintenance Terms and Conditions - Trellix This Agreement covers extended technical support provided by Company for Software. Sample 1. Upon request from cPanel, you shall provide cPanel with copies of any Third Party Support Agreements. will begin with a telephone call and will continue with the appropriate actions to be taken according to Nortel Networks Case Severity Classifications. 3246206), WHM (USPTO Registration No. 4. To the extent that Applicable Law requires that you obtain any consents, permissions or licenses from third parties (including Third Party Users) or to give any notices or disclaimers to third parties (including Third Party Users) prior your disclosure of Support Data to cPanel, you agree to comply with such Applicable Laws prior your disclosure of Support Data to cPanel. One Incident of Telephone Support can involve multiple telephone communications until cPanel closes the Incident pursuant to Section 2.8 (Resolution of Incidents). AMONG OTHER PROVISIONS, IT CONTAINS TERMINATION AND WARRANTY INFORMATION AND LIABILITY DISCLAIMERS. The Third Party Users acknowledgement and agreement that cPanel owns all right, title and interest in and to the cPanel IP Rights substantially similar to Section 3.1 (Ownership); a notice substantially similar to the disclaimer set forth in Section 6.3 (Disclaimer) that cPanel disclaims all warranties and representations with respect to the Services; a limitation of liability substantially similar to that set forth in Section 7 (Limitation of Liability) for the benefit of cPanel; The Third Party Users acknowledgement and agreement that cPanels obligation to provide the Services shall automatically expire without notice upon the expiration or termination of this Agreement or the cPanel EULA for any reason whatsoever; The Third Party Users acknowledgement and agreement that cPanel may in its sole discretion terminate or suspend provision of the Services to you or any Third Party User in the event of (i) any breach of this Agreement or the cPanel EULA by you or (ii) any breach by the Third Party User or any provision concerning cPanel or the Services in any Third Party Support Agreem. Except for Telephone Support Incidents which must be purchased via the cPanel website, all Incidents must be submitted via the cPanel Customer Portal or, in the case of cPanel Partners and cPanel Distributors, the Manage Interface (as defined in the Partner NOC Agreement). 1.3 Beta Version means any version of the Software released by cPanel for testing as determined by cPanel in its sole discretion, including without limitation versions of the Software designated by cPanel as BETA or EDGE. In addition to the SR14.1 release it has been agreed that the REM enhancement features known as RFD / NTC improvements will be made available to Axtel as part of the maintenance release known as MR 14.03 1.32 Virtual Private Server means a virtual server operating on single physical server upon which multiple virtual servers may operate. 1001, Pernambuco, CEP 53.230-630, hereinafter referred to as Technical Support Agreement Contract Templates | Law Insider Representations; Warranties; Disclaimer. 4. Reach out to discuss how we can work together! PDF DOD INSTRUCTION 4000 - Executive Services Directorate 2.7.2 Escalation of Incidents. Quickly Fill in the required informationPayment, Ownership, and . degradation of functional visibility and/or diagnostic capability, Degradation of access for maintenance or recovery operations, Degradation of the systems ability to provide any required system critical/major alarms, Loss of access for routine administrative activity, Any system failure without direct immediate impact, Intermittent degradation of services; partial loss of access to provisioning, Software application/migration issues that do not impact service, Reduction in any capacity/traffic measurement function, Any significant increase in product-related customer trouble reports, Other problems that disrupt or prevent routine system activities, or problems that are jointly viewed as Major events by Nortel Networks and the customer. 1.17 Priority Support means the Services provided by cPanel to individuals or entities who have purchased Priority Support from cPanel. 1.23 Support Fees has the meaning given in Section 4 (Support Fees). Service Level Agreement for Technical Support 1. The Technical Support Contract expired in 2019, this work had been historically performed by GHD Inc.. CARRIED.6) R-2 re:GCCS Technical Support Contract extensionThe North . Nothing in this Agreement or the performance thereof, or that might otherwise be implied by law, will operate to grant you any right, title or interest, implied or otherwise, in or to the cPanel IP Rights. cPanel will provide Telephone Support on a per-Incident basis if you pay the additional Support Fee as set forth in Section 4 (Support Fees). Problems that result in conditions that seriously affect system operation, maintenance and administration, etc. 6.2 Limited Warranty. READ IT CAREFULLY. If youre looking for a modern way for your small business to meet legal needs, I cant recommend them enough! cPanel will use commercially reasonable efforts to preserve the security of the Support Data by using reasonable physical and electronic security measures (except to the extent cPanel is required or permitted to disclose, access or use such information by Applicable Law), but cPanel cannot guarantee the security of such data. cPanel will use commercially reasonable efforts to resolve any Incident for which you have purchased Telephone Support. In the event that a cPanel representative is unable to find a resolution to the Incident (assuming a resolution is commercially feasible), cPanel will escalate the Incident in accordance with its internal escalation procedures. 9.9 Waiver. Security Exchange Commission - Edgar Database, EX-10.5 6 dex105.htm TECHNICAL ASSISTANCE SUPPORT SERVICES AGREEMENT, ViewedOctober 23, 2021, View Source on SEC. . THE REMEDIES IN THE FOREGOING SENTENCE ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU FOR BREACH OF EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE SERVICES. Note, all interaction and communication between Nortel with accumulated duration of greater than two minutes in any 24-hour period, or that continue to repeat during longer periods, A reduction in provisioned capacity of 5% and for a cumulative duration of more than 10 minutes per 24 hours, Repeated degradation of DS1/E1 or higher rate spans or connections, Loss of systems ability to perform automatic system reconfiguration, Loss of access to maintenance or recovery operations, Any loss of functional visibility and/or diagnostic capability, Loss of systems ability to provide any required system critical/major 3.3 No Implied License or Ownership. Support Agreement: Definition & Sample - Contract Lawyers Please contact your admin to turn the . 1.2 Applicable Law means applicable international, federal, state or local laws, statutes, ordinances, regulations or court orders. 2.6.4 Submission Details. Furthermore, Nortel Networks may, where Any dispute or claim arising out of or in connection with the Agreement shall be finally settled and exclusively by the state or federal courts located in Harris County, Texas. If you purchased your support plan through the Azure website or Azure portal, or if you have one under a Microsoft Customer Agreement, . You will pay any and all costs, damages, and expenses, including, but not limited to, reasonable attorneys fees and costs awarded against or otherwise incurred by cPanel or it affiliates in connection with or arising from any such claim. Should such rights be transferred, a Manufacturing License Agreement would be required. 2.7.1 Priority of Support. alarms, Total loss of access to provisioning. Nortel Networks Emergency Recovery teams respond to customer emergencies 24 hours a day, 365 days a year. You will not enter into any settlement or compromise of any such claim, which settlement or compromise would result in any liability to the cPanel Parties, without cPanels prior written consent, which will not unreasonably be withheld. 2.4 Web, Email and Telephone Support. Daniel graduated from the Gonzaga University School of Law and is licensed to practice law in Illinois. cPanel shall also have the right (but not the obligation) to notify any Third Party Users that cPanel will or has terminated or suspended the provision of the Services due to the termination or expiration of this Agreement or a breach of this Agreement. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CPANEL WILL NOT BE LIABLE FOR ANY LOST PROFITS, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, DAMAGES FOR THE INABILITY TO USE EQUIPMENT OR ACCESS DATA, BUSINESS INTERRUPTION, OR FOR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING, WITHOUT LIMITATION, UNDER ANY CONTRACT, NEGLIGENCE OR OTHER TORT THEORY OF LIABILITY) EVEN IF CPANEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 1.10 Effective Date has the meaning given in the Support Pricing Agreement. 1.7 cPanel Direct Licensee means an individual or entity who is not a cPanel Partner or cPanel Distributor who has obtained one or more licenses for the Software directly from cPanel. US$65,250 per month, plus US$145 for each unit over 450 What should an IT Support Contract include? These times do not represent an obligation or performance indicator. 1.14 Intellectual Property Rights means trade secret rights, rights in know-how, moral rights, copyrights, patents, trademarks (and the goodwill represented thereby), and similar rights of any type under Applicable Law, including all applications for and registrations of any of the foregoing. These sections are linked to the below sample agreement for you to explore. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT USE THE SERVICES. I brought my skillset to the small firm market, provide the highest level of professionalism and sophistication to smaller and startup companies. 3.5 Submissions. their network. 6.1 Mutual Representations. ", "ContractsCounsel helped me find a sensational lawyer who curated a contract fitting my needs quickly and efficiently. Additionally, a material breach by you of any agreement or contract between you and cPanel, including without limitation a breach of cPanel's Trademark Usage Policy, any applicable EULA or the Partner NOC Agreement shall be deemed a material breach of this Agreement and shall give rise to cPanels right to terminate as set forth in this Section 5.2. 1.16 Normal Business Hours means (a) twenty-four hours a day, seven days a week in the case of technical support related Incidents; and (b) 7:00 a.m. to 7 p.m. Eastern Standard Time during business days and excluding holidays in the case of billing related Incidents. loss, Any loss of safety or emergency capability (e.g., emergency calls such as 911 in North cPanel may change its internal escalation system from time to time within its sole discretion. The contract should also clarify the level to which this equipment . 2.6.2 Eligibility for Submission of Incidents. In the event cPanel is unable, after reasonable effort, to secure your signature on any document or documents needed to apply for or to confirm, maintain or perfect cPanel's ownership of the cPanel IP Rights for any other reason whatsoever, you hereby irrevocably designate and appoint cPanel as your duly authorized attorney-in-fact, to act for and on your behalf and stead to execute and sign any document or documents and to do all other lawfully permitted acts to confirm, maintain or perfect cPanel's ownership of the cPanel IP Rights with the same legal force and effect as if executed by you. Technical Support Agreement. If you are a cPanel Partner or cPanel Distributor, Incidents you submit by shall be deemed Enterprise Support. If you are a cPanel Direct Licensees, Incidents you submit by shall be deemed Standard Support. If you are an individual or entity (other than a cPanel Partner, cPanel Distributor or cPanel Direct Licensee), including (a) a holder of an Educational License, Non-Profit License or Trial License; (b) a Third Party User; or (c) a user with root access to a Licensed Server, Incidents you submit shall be deemed Complimentary Support. If you obtained your license to the Software from a cPanel Partner or cPanel Distributor, you may obtain Enterprise Support if you submit your Incident through such cPanel Partner or cPanel Distributor. Customer emergencies are cases that are This document identifies the services required and the expected level of services between MM/DD/YYYY to MM/DD/YYYY. 12 Year PQE Lawyer with wide experience in sports, media and tech. for Technical Support.. DEFINITIONS I earned my law degree from the University of Chicago and worked in a top global law firm. As part of this agreement, GTT will support EPS and CoolCo with the maintenance and operation of a global fleet of 33 vessels, including 24 LNG carriers operated by CoolCo, six Very Large Ethane . Formerly worked in Biglaw doing large multi-million dollar mergers and acquisitions, financing, and outside corporate counsel. All lawyers are vetted by our team and peer reviewed by our customers for you to explore before hiring. PDF Technical Assistance and Support Services Agreement A Nortel Networks handled, Failure resulting in dynamic routing, switching capability or transport Technical Assistance Support Services. cPanel will not provide the Services for Incidents that it determines are related to third-party software not included with the Software, operating systems, hardware or networks unless cPanel determines, on a case-by-case basis and in its sole discretion, that such issues are reasonably related to the Software or any third-party applications included with the Software.
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